Help Center

Frequently Asked Questions

Find quick answers about bookings, payments, verification, cancellations, and account setup. If you need more help, our support team is ready to assist.

Booking & Scheduling

Everything you need to know about finding, booking, and managing services.

Trust & Safety

How we protect payments and verify professionals on the platform.

For Professionals

Get started as a provider and understand fees, reviews, and onboarding.

  1. Browse available services or use search filters.
  2. Select the service and professional that fits your needs.
  3. Choose your preferred date and time.
  4. Confirm your booking and provide payment details.
  5. Wait for the professional to accept your request.

Yes. Payment security is a top priority. We use secure, encrypted payment processing, and funds are protected according to our platform policies until service conditions are met.

All professionals go through a verification workflow that can include:
  • Identity verification
  • Background checks
  • Service capability review
  • Customer ratings and feedback history

Yes. You can cancel before acceptance without issues. Cancellations close to the scheduled time may include fees based on policy, and accepted bookings follow the applicable refund terms.

  1. Create a professional account.
  2. Complete your profile and submit verification documents.
  3. Pass our onboarding and review process.
  4. Publish your services and start receiving bookings.

We apply a small platform service fee per booking to support operations, customer support, and platform improvements. Any applicable fee is shown clearly before checkout.

After your service is completed, you can submit a star rating and written feedback from your account. Reviews help other customers make better choices and help professionals improve.

Contact support as soon as possible. We review each case and work with both parties to find a fair resolution, which may include a partial or full refund based on policy.

Still have questions?

Contact our support team and we will guide you through your issue.

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